Refund Policy

Last updated: 8/14/2025

1. Overview

At Dreamega, we want you to be satisfied with our AI content generation services. This Refund Policy outlines the circumstances under which refunds may be requested and processed.

2. Refund Eligibility

2.1 Time Window

Refund requests must be submitted within 3 days of purchase
Requests submitted after this period will not be eligible for refunds

2.2 Usage Limitations

Refunds are not available if significant computational resources have been used
This applies regardless of when the purchase was made
Each AI generation task consumes computational resources

2.3 Eligible Scenarios

Refunds may be considered for:

Technical issues preventing service access
Billing errors or duplicate charges
Service outages affecting your ability to use purchased credits

3. Non-Refundable Situations

3.1 Credit Usage

No refunds will be provided if you have:

Generated images, videos, or audio content
Used a significant portion of your purchased credits
Accessed premium features extensively

3.2 Subscription Services

Monthly subscriptions that have been actively used
Credits that have been consumed for content generation
Services where computational costs have been incurred

4. Refund Request Process

4.1 How to Request

To request a refund, contact our support team at [email protected] with:

Your account email address
Order number or transaction ID
Purchase date
Detailed reason for the refund request
Description of any issues experienced

4.2 Required Information

Please provide:

Account details for verification
Proof of purchase (receipt or transaction ID)
Specific reason for the refund request
Screenshots of any technical issues (if applicable)

5. Refund Processing

5.1 Review Process

Our support team will review your request within 1-2 business days
We may request additional information to process your request
You will be notified of the outcome via email

5.2 Processing Time

If approved:

Refunds are processed to the original payment method
Processing time: 5-10 business days depending on your payment provider
You will receive a confirmation email once the refund is initiated

6. Subscription Management

6.1 Cancellation

You can cancel your subscription at any time
Cancellation prevents future charges but does not provide refunds for the current billing period
Access continues until the end of the paid period

6.2 Downgrades

You may downgrade your plan at any time
Changes take effect at the next billing cycle
No refunds for unused portion of current billing period

7. Credit System

7.1 Credit Expiration

Purchased credits expire 100 days after payment lapses
Credits cannot be refunded once expired
We recommend maintaining an active payment method to preserve credits

7.2 Promotional Credits

Free credits and promotional offers are non-refundable
Promotional credits cannot be converted to cash value

8. Computational Costs

Due to the high costs associated with AI computations:

Each generation request incurs significant computational expenses
Refunds become unavailable once these resources are consumed
This policy helps us maintain affordable pricing for all users

9. Dispute Resolution

9.1 Internal Resolution

We encourage reaching out to our support team first to resolve any issues.

9.2 Chargebacks

Please contact us before initiating a chargeback
Chargebacks may result in account suspension
We prefer to resolve issues directly with customers

10. Policy Updates

10.1 Modifications

We reserve the right to update this Refund Policy at any time
Changes will be reflected on this webpage
Material changes will be communicated via email

10.2 Review Recommendation

We encourage you to review this policy periodically to stay informed of any updates.

11. Contact Information

For refund requests or questions about this policy:

Email: [email protected]
Response Time: We typically respond within 24 hours during business days
Discord: Join our community for additional support

Important Notes

Plan Ahead: Consider our 3-day refund window before making purchases
Try Before Buying: Use our free credits to test the service first
Read Terms: Familiarize yourself with our Terms of Service
Contact Support: Reach out with any questions before purchasing

This Refund Policy is designed to be fair to both our users and our business, considering the real costs of AI computation while providing reasonable protections for our customers.